Terms of Use

These Terms of Use ("Terms") are an agreement between you and Riseforward Ltd., Level 1, Blue Harbour Business Centre, Ix-Xatt Ta' Xbiex, Ta' Xbiex XBX 1027, Malta, which operates PurrFit ("we", "us") about the PurrFit website, quiz, mobile app and related services (together, the "Service"). Please read them carefully: by taking the quiz, buying a plan or using the app you accept them. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract. The Service is for personal, non-commercial use.

2. Not medical advice

PurrFit provides general nutrition, habit and wellness information. It is not a medical device and does not diagnose, treat or prevent any disease. Plans, predictions and calorie targets are estimates based on the information you give and on general averages; your results may differ. Consult a doctor or other qualified professional before starting any diet or exercise programme, and especially if you are pregnant or breastfeeding, have or had an eating disorder, a chronic condition, or take medication. Stop using the plan and seek medical help if you feel unwell.

3. Your account

After your purchase we create an app account for you with the e-mail you entered and show you its password. You are responsible for keeping your login details confidential and for all activity under your account. Tell us at once at support@purrfit.app if you think someone else has accessed it. Give accurate information and keep it up to date.

4. Purchases and subscriptions

• Prices. Prices are shown before you pay, in the currency displayed, and exclude taxes unless stated; applicable taxes are added at checkout.
• Introductory offers. A discounted first period (for example a trial or a first-month discount) applies once per person.
• Automatic renewal. Unless you cancel, a subscription renews automatically at the end of each period for the same length, and you authorise us (through our payment provider) to charge the full price then in effect, as shown at checkout.
• Extra offers. Products offered after checkout (such as the Premium bundle, the Cortisol Detox guide or the workbook) are separate purchases. One-time products are charged once; the Premium bundle renews monthly at the price shown on its offer page until cancelled.
• Payment. Payments are processed by a third-party payment provider. We do not store your full card details.

5. Cancellation

You can cancel at any time in the app under Help & Membership or by writing to support@purrfit.app with the e-mail of your account. Cancellation takes effect at the end of the current paid period; you keep access until then. Deleting the app does not cancel a subscription.

6. Refunds and money-back guarantee

If you are not satisfied, you may request a full refund within 30 days of a charge by writing to support@purrfit.app. Where the law of your country gives you a statutory right to withdraw from a purchase of digital content or services, you agree that the Service starts immediately after purchase and that, to the extent the law allows, you lose that right once you start using it; this does not limit our 30-day guarantee.

7. Licence and acceptable use

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service. You agree not to copy, resell or redistribute it; scrape or reverse-engineer it; share your account; upload unlawful or harmful content; or interfere with its security or operation.

8. Intellectual property

The Service and its content (text, plans, artwork, software and trademarks) belong to PurrFit or its licensors and are protected by law. These Terms do not transfer any ownership to you.

9. Your content and feedback

You keep ownership of what you enter (answers, food logs, photos). You allow us to process it to provide and improve the Service as described in our Privacy Notice. If you send us ideas or feedback, we may use them without obligation to you.

10. Third-party services

The Service relies on third parties (for example app stores, payment, hosting and authentication providers). Their own terms apply to your use of them and we are not responsible for their services.

11. Changes to the Service and to these Terms

We may change or discontinue features. We may update these Terms; if a change materially affects you we will notify you in the app or by e-mail before it applies. If you do not accept the change, you may cancel before it takes effect.

12. Suspension and termination

We may suspend or close an account that breaks these Terms or the law, after notice where reasonable. You may stop using the Service and close your account at any time.

13. Disclaimers and limitation of liability

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

14. Governing law and disputes

These Terms are governed by the laws of Malta, without affecting the mandatory consumer protections of the country where you live. Before going to court, please contact us so we can try to resolve the issue informally. If you live in the United States, section 15 applies to disputes between you and us instead of the right to go to court described above, unless you opt out as described there.

15. If you live in the United States: arbitration and class action waiver

This section applies only if you live in the United States. If you live anywhere else, it does not apply to you and section 14 governs.

Contact us first. If you have a dispute, write to us before doing anything else: describe the problem, enclose the relevant documents and information, and say what outcome you propose. Write to Riseforward Ltd., Level 1, Blue Harbour Business Centre, Ix-Xatt Ta' Xbiex, Ta' Xbiex XBX 1027, Malta, or to support@purrfit.app. If we have a dispute with you, we will write to the contact details on your account.

If the dispute is still unresolved after 60 days, it goes to arbitration as set out in this section. You and we both understand that we would otherwise be free to go to court and have a judge or jury decide the case, and we each choose arbitration instead.

BINDING ARBITRATION AND CLASS ACTION WAIVER — U.S. USERS ONLY. PLEASE READ THIS SECTION CAREFULLY: IT LIMITS YOUR RIGHT TO GO TO COURT.

Agreement to arbitrate. If you live in the United States, you and we agree that any dispute, claim or controversy arising out of or relating in any way to PurrFit, its content, our privacy notice or privacy practices, these Terms, or this arbitration agreement will be decided by binding arbitration, except that either of us may use small claims court as described below. Arbitration is less formal than a court case: a neutral arbitrator decides instead of a judge or jury, there is less discovery, and courts review the result only in very limited circumstances. This arbitration agreement continues after these Terms end.

BY ACCEPTING THESE TERMS YOU AGREE THAT THE U.S. FEDERAL ARBITRATION ACT GOVERNS HOW THIS SECTION IS INTERPRETED AND ENFORCED, AND THAT YOU AND WE EACH GIVE UP THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO TAKE PART IN A CLASS ACTION.

Notice of claim before filing. Before starting arbitration, the party with the claim must send the other a written notice of claim by overnight courier. If you are the claimant, send it to Riseforward Ltd., Level 1, Blue Harbour Business Centre, Ix-Xatt Ta' Xbiex, Ta' Xbiex XBX 1027, Malta, with a copy by e-mail to support@purrfit.app. If we are the claimant, we send it to the address on your account. The notice must describe what the claim is and what it is based on, and state the specific relief sought. Both of us then negotiate in good faith. If the claim is not resolved to the claimant's satisfaction within 60 days after the notice is sent, the claimant may start arbitration or, where appropriate, bring a claim in small claims court.

How the arbitration works. The arbitration is administered by the American Arbitration Association (AAA) under the AAA rules for consumer disputes, as changed by these Terms. The form to start an arbitration is available at adr.org. If you must pay a filing fee to start arbitration, we will reimburse it promptly after we are told that arbitration has started, unless your claim is for more than US$10,000. Neither side will tell the arbitrator the amount of any settlement offer during the arbitration.

Unless we agree otherwise, hearings take place in the county where you live or by video or phone. If your claim is for US$10,000 or less, you choose whether the arbitration is decided on documents only, by a phone or video hearing, or by an in-person hearing under the AAA rules. If your claim is for more, the AAA rules decide whether you get a hearing. However it is conducted, the arbitrator must give a written decision explaining the essential findings and conclusions behind the award.

YOU AND WE EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

Unless both of us agree otherwise, the arbitrator may not combine the claims of more than one person and may not preside over any class or representative proceeding. If this class waiver is found unenforceable as applied to any claim brought by any individual, this entire arbitration section is void.

The arbitrator may grant declaratory or injunctive relief only to the individual party who asks for it, and only as far as that party's own claim requires.

Instead of arbitration, either of us may bring an individual claim in small claims court, if the claim qualifies.

YOU MAY OPT OUT OF THIS ARBITRATION SECTION WITHIN 30 DAYS AFTER YOU FIRST USE OR TRY TO USE PURRFIT (OR, IF YOU ALREADY HAD AN ACCOUNT WHEN THIS SECTION WAS ADDED, WITHIN 30 DAYS AFTER WE TOLD YOU ABOUT IT). TO OPT OUT, SEND A SIGNED WRITTEN NOTICE TO support@purrfit.app OR TO RISEFORWARD LTD., LEVEL 1, BLUE HARBOUR BUSINESS CENTRE, IX-XATT TA' XBIEX, TA' XBIEX XBX 1027, MALTA, THAT SAYS YOU OPT OUT AND GIVES ENOUGH DETAILS FOR US TO IDENTIFY YOUR ACCOUNT. AFTER THOSE 30 DAYS YOU CAN NO LONGER OPT OUT, AND ANY CLAIM MUST GO TO BINDING ARBITRATION AS DESCRIBED HERE. IF YOU OPT OUT, SECTION 14 APPLIES TO YOU INSTEAD.

You acknowledge that this arbitration agreement and class action waiver, together with the limits on liability in section 13, are material terms, and that we took them into account when deciding to offer PurrFit to you.

To the extent the law allows, each of us also waives any right to a jury trial in any lawsuit, arbitration or other proceeding.

If any part of this arbitration section is found illegal or unenforceable, the rest stays in effect — except that if finding a part unenforceable would allow class arbitration, a class action or a representative action, this whole section is unenforceable.

16. Contact

Riseforward Ltd., Level 1, Blue Harbour Business Centre, Ix-Xatt Ta' Xbiex, Ta' Xbiex XBX 1027, Malta. Questions about these Terms: support@purrfit.app.